sip77 Privacy Policy
This page describes what we collect when you use sip77 and how we keep that data protected. We take your privacy seriously and handle your personal information according to strict security standards and applicable data-protection law. When you open an account, deposit funds, or play games on sip77, we gather information necessary to operate our service, verify your identity, process payments, and comply with legal requirements.
We do not sell your personal data to third parties for marketing purposes. We may share your information with payment processors, banks, and regulatory authorities only as required by law or to fulfill our service obligations. Your data is encrypted during transmission and stored on secure servers with restricted access. This policy explains what we collect, how we use it, and what rights you have over your information.
Our sip77 privacy practices comply with applicable data-protection regulations in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team during business hours. We respond to data requests and privacy inquiries within seven business days.
What We Collect and How We Use It
We collect information in two categories: data you provide directly, and data we gather automatically when you use our platform. When you register for sip77, we collect your full name, date of birth, email address, phone number, and residential address. We require this information to verify your identity and comply with anti-money-laundering regulations. We do not use this information for marketing unless you explicitly opt in.
When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction details including the amount, date, time, and your payment account identifier. We retain transaction records to detect fraud, settle disputes, and meet regulatory requirements. We do not store your full payment credentials (such as your bank password or e-wallet PIN); we only store references that allow us to process transactions.
We also collect identity documents (your KTP, passport, or driver's license) and, if requested, proof of address documents such as utility bills. We use these documents to verify your identity and confirm your residential jurisdiction before allowing withdrawals. We store these documents securely and never share them with third parties except when required by law or court order.
Your location data is restricted by law
We use your address to confirm you are in a jurisdiction where our services are lawful. If you travel or relocate to a region where online gaming is prohibited, we restrict your account access from that location, though your balance remains secure.
Automatic data collection and cookies
When you access sip77 from your browser or mobile device, we automatically collect technical information: your IP address, device type, operating system, browser type, and pages visited. We use this data to diagnose technical issues, improve our platform, and detect unauthorized access or fraud. We also use cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze how users interact with our games and sportsbook.
We do not use cookies for behavioral advertising or tracking across other websites. Our cookies are functional only—they help our platform operate smoothly. You can disable cookies in your browser settings, though this may affect your ability to use certain features on sip77. We also collect gameplay data: which games you play, how often, and your wins and losses. We use this data to improve game performance, detect problem gambling patterns, and comply with regulatory reporting requirements.
Third-party processors and data sharing
We use third-party service providers to process payments, host our servers, and provide customer support. These processors have access to your data only to the extent necessary to perform their functions. We require all processors to maintain strict confidentiality and security standards. Our payment processors include payment gateways that handle mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions, as well as bank partners for online payment, e-wallet, mobile banking, and local payment virtual account transfers.
Our servers may be located outside Indonesia. This means your data may be transferred to and stored in other countries. We ensure all international transfers comply with applicable data-protection law. We may also share your data with law enforcement, tax authorities, and financial regulators if required by legal process (subpoena, court order, or regulatory investigation). We disclose such requests only as compelled by law.
Your Rights and Data Retention
Under applicable data-protection law, you have the right to access, correct, and delete your personal data. You can review and update your profile information directly in your sip77 account settings. If you wish to request a complete copy of the data we hold about you, contact our support team and provide a clear written request. We will provide your data within 30 days in a portable format.
You also have the right to request deletion of your personal data, subject to legal requirements. We may retain certain information (transaction records, verification documents) for the period required by anti-money-laundering law, tax regulations, and dispute resolution timelines. Once these retention periods expire, we securely delete your data. If you close your account, we mark it as inactive and retain your information according to our legal obligations.
We retain transaction data for a minimum of five years to comply with financial-crime regulations. We retain identity documents for the duration of your account and for two years after closure. We retain gameplay data and account activity logs for three years to detect fraud and settle disputes. You can request deletion of non-essential data at any time, subject to legal holds.
Security measures and incident response
We protect your data using industry-standard encryption (TLS/SSL) for all data transmitted between your device and our servers. Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access. We enforce strict access controls: only authorized staff can view sensitive data, and access is logged and monitored. We require all staff to sign confidentiality agreements.
If we detect a security breach, unauthorized access, or data compromise, we will notify affected users within 72 hours via email. We will describe the nature of the breach, the data involved, and the steps we are taking to prevent recurrence. We cooperate with regulators and law enforcement during security investigations. No security system is perfect; while we implement strong protections, we cannot guarantee absolute immunity from breach.
Contact and jurisdiction
If you have questions about our privacy practices, wish to exercise your data rights, or want to report a privacy concern, contact our support team via live chat, email, or the contact form on sip77. We respond to privacy inquiries within seven business days. Our sip77 privacy policy is governed by the laws of the jurisdiction in which we operate. If local law provides stronger privacy protections, those protections apply to you.
We update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material changes are announced via email to registered users or posted on our website with an effective date. Your continued use of sip77 after such changes constitutes acceptance of the updated policy. This policy was last updated and is effective immediately.