sip77 Terms of Use

When you open an account on sip77, you agree to our terms of service. We outline what you can expect from us, what we require from you, and how disputes are handled. Our terms apply to all users accessing our platform from supported jurisdictions where online gaming is lawful. We do not offer our services in jurisdictions where local law prohibits online wagering.

Our sip77 terms cover account registration, deposits and withdrawals, bonus conditions, game rules, account security, and dispute resolution. We keep our language straightforward so you understand your obligations and our commitments. If you have questions about any term, our support team can clarify during business hours via live chat or email.

By creating an account on sip77, you confirm that you have read and accepted these terms. You also confirm that you reside in a jurisdiction where our services are legally available, and that you will comply with all applicable local laws. We reserve the right to update our terms at any time; changes take effect immediately upon posting to this page.

Account Opening and User Responsibilities

To open an account on sip77, you must provide accurate personal information, including your full name, date of birth, email address, and phone number. We require this information to verify your identity and comply with anti-money-laundering regulations. You are responsible for keeping your registration details current; if your address, email, or contact information changes, update your profile immediately in your account settings.

We require identity verification before you can make your first withdrawal. You must upload a clear photo of your ID (Indonesian KTP, passport, or driver's license) and, if requested, a proof of address document such as a utility bill or bank statement. Our verification team reviews these documents within one business day. Until verification is complete, you can deposit and play, but cannot withdraw.

You are solely responsible for maintaining the confidentiality of your login credentials. Do not share your password, email, or two-factor authentication codes with anyone. If you suspect unauthorized access to your account, contact our support team immediately. We are not liable for losses resulting from unauthorized access caused by your own negligence or failure to protect your credentials.

Deposits, withdrawals, and transaction processing

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts through mobile banking, local payment, online payment, and e-wallet. The minimum and maximum deposit amounts are displayed in your account's deposit section. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically arrive within minutes. Bank virtual account transfers (online payment, e-wallet, mobile banking, local payment) are processed during bank business hours and usually settle by the next morning.

When you request a withdrawal, funds are returned to the same payment method you used to deposit. We perform a standard security review on all withdrawal requests to verify your identity and detect suspicious activity. This review typically takes a few hours but may take longer depending on transaction complexity or verification needs. E-wallet withdrawals settle within minutes once approved. Bank transfers settle during the receiving bank's business hours and typically arrive by the next business day.

We do not charge fees on withdrawals; the full amount of your request reaches your account. However, your bank or e-wallet provider may charge their own fees, which are outside our control. If a withdrawal is delayed or rejected, we will notify you via email with the reason. You can contact our support team to inquire about the status of pending withdrawals.

Game rules and settlement

Our sip77 platform offers sports betting (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each game category has its own rules, which are detailed in the game help section or on the relevant game page.

For sports betting: bets are settled when the match concludes and official results are confirmed. If a match is postponed, your bet remains open on the rescheduled date. If a match is cancelled permanently, we refund your stake to your account balance. Live-dealer and slot outcomes are determined by certified random number generators and settled instantly.

We settle all bets and game results fairly and promptly. If you believe a settlement is incorrect, contact our support team with details of the transaction. We investigate disputes and, if an error is found, make corrections to your account immediately.

Prohibited Activities and Account Suspension

We reserve the right to suspend or close your account if we detect activity that violates our terms. Prohibited conduct includes: using the platform from a jurisdiction where our services are not legally available; accessing your account via VPN, proxy server, or other network obfuscation; attempting to manipulate games or exploit system vulnerabilities; providing false identity documents; creating multiple accounts to circumvent our policies; engaging in money laundering or terrorist financing; and using account funds for illegal purposes.

If we suspend your account due to violation of our terms, we will notify you via email. Your account balance will be held securely pending resolution. If the violation is confirmed and not remedied, we may close your account permanently and forfeit any remaining balance in accordance with applicable law. We reserve the right to report serious violations to relevant authorities.

We also reserve the right to limit or refuse service to individuals or entities engaged in fraud, collusion, or other illegal activities. We cooperate with law enforcement and financial regulators as required by law.

Dispute resolution and complaints

If you have a complaint or dispute regarding your account, a transaction, or a game outcome, contact our support team first. Provide your account name, the date and time of the transaction, and a clear description of the issue. We aim to respond to complaints within two business hours during regular business hours. Our support team will investigate and work toward a resolution.

If you are not satisfied with our response, you may file a formal complaint in writing to our support email address. Include all relevant documentation (transaction receipts, screenshots, correspondence history). We will conduct a detailed review and provide a written response within seven business days. This internal process must be exhausted before pursuing external remedies.

Our sip77 terms are governed by the laws of the jurisdiction in which we operate. Any legal disputes will be resolved through negotiation, mediation, or arbitration as specified in our jurisdiction's applicable law. Users forfeit the right to pursue class-action lawsuits; any claims must be brought individually.

Data protection and privacy

We collect and store your personal information (name, contact details, identity documents, transaction history) to operate our service and comply with legal requirements. Your data is encrypted and stored on secure servers with restricted access. We do not sell your personal information to third parties. We may share data with payment processors, banks, and regulatory authorities as required by law or our service agreements.

You can review and update your personal information in your account settings. If you wish to close your account, contact our support team. We will retain transaction records for the period required by law, then securely delete your personal data.

Service availability and changes

We operate sip77 24/7, but we reserve the right to perform maintenance, updates, or emergency repairs that may temporarily interrupt service. We will notify users of scheduled maintenance in advance whenever possible. We are not liable for losses resulting from temporary service interruptions beyond our control (network failures, external attacks, natural disasters).

We may modify, add, or remove games, payment methods, and features at any time. We will notify users of material changes via email or account dashboard. Continued use of sip77 after such changes constitutes acceptance of the new terms. These terms were last updated and are effective immediately. By continuing to use sip77, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety.